FAQ
ArkaScan Support Center
Use this support hub for the same product, plan, credit, and account guidance available across ArkaScan on web and mobile.
Support Center Home
ArkaScan is a photo-first, AI-assisted tool for understanding and organizing items. Take or upload a photo to get reviewable item details, condition cues, and pricing cues within seconds, then refine the result and save an organized record. AI-generated item details and pricing cues are estimates. Verify the item, current market information, and final price before buying or listing.
- Getting Started
- Scanning Best Practices
- Tag + Scan & Batching
- Pricing & Credits
- Tier Comparison
- Troubleshooting
- FAQ
- Contact Support
Pro and Premium users can receive automated ArkaBot replies after allowing support processing. Free-plan requests enter the human support queue; general human response times are usually 48–72 hours.
Getting Started
What is ArkaScan?
ArkaScan is a photo-first, AI-assisted tool for understanding and organizing items. Take or upload a photo to get reviewable item details, condition cues, and pricing cues within seconds, then refine the result and save an organized record.
- ⚡ ArkaScan is designed to return useful item details and pricing cues within seconds. Processing time varies with image count, connection quality, and service availability.
- 📸 Multi-angle Tag + Scan
- 📦 Batch scanning up to 5 items at once
- 💸 Pricing cues are AI-assisted estimates, not guaranteed sale prices or live comparable listings. Review current market information before buying or listing.
- 🏷️ Auto-tagging & category detection
- 🧹 Background removals (Basic & AI-powered) through the ArkaScan pipeline
- 📊 Analytics workspace (Pro & Premium)
- 🧾 Use the export controls shown in your account for currently supported formats and availability.
You need an ArkaScan account, a supported web or mobile app, and clear lighting for item photos.
Scanning Best Practices
How Tag + Scan works
- Detect the item
- Assign tags
- Identify materials, colors, categories
- Generate reviewable pricing cues
- Review AI-generated details and estimates
- Auto-save the product to your inventory
AI capabilities by tier
Batch scanning
Batch up to 5 products (5 images each). Batch Scan processes each product independently and saves each completed result as its own inventory record.
- Sourcing trips
- Shoe racks
- Clothing piles
- Bulk lots
Accuracy best practices
- Use bright, even lighting
- Center the item
- Avoid clutter behind the product
- Add multiple angles
- Include brand logos, size tags, and material tags
- For shoes: side, outsole, tongue/size tag
- For clothing: front, back, inner tag
- Use Remove Background before scanning to help the proprietary pipeline isolate the item
Pricing & Credits
Prices shown on this website are web checkout prices. Native App Store and Google Play prices can differ by store or region and are shown in the app before approval. Purchases are managed through the checkout used for the original purchase. In the iPhone and Android apps, any available store price is shown in your local currency before approval; use Account > Pricing & Credits to restore eligible store purchases or open your store subscription settings.
Tag + Scan runs per month
Background removal credits
Credits cover one hero image per product. Alternate looks require additional credits from the shared pool.
Custom color background packs
Curated background looks with removal included.
Tier Comparison
Storage
*Fair use limits apply. If you have tens of thousands of products, please reach out to support.
Analytics
Integrations
Troubleshooting
Scans are slow
- Retry the scan; on web, refresh the page, or in the native app, reopen the scan screen
- Reduce batch size
- Shoot in stronger lighting
- Check your connection
Incorrect product detected
- Include brand tags/logos
- Add quick notes in the notes box
- Upload 1–2 more angles (for Pro and Premium)
- Manually adjust tags in the product card
Background removal looks off
- Try a cleaner angle
- Use higher contrast lighting
- Re-run with another credit
Storage full (Free tier)
- Delete older items
- Upgrade to Pro or Premium
Analytics missing
Analytics is available for Pro & Premium only. Free plans do not include analytics.
FAQ
Do unused Tag + Scan runs roll over?
No. Included Tag + Scan runs reset each month and do not roll over.
Does deleting products free storage?
Yes. Free tier limits are restored.
What happens when I cancel my subscription?
Your plan stays active through the end of the current billing period. After that, your account moves to the Free plan and you keep access to your existing products. Separately purchased add-on credits do not expire.
What happens when I delete my account?
Account access ends immediately. We retain your data for up to 30 days for compliance and support, then purge it.
Are marketplace listings free?
ArkaScan does not add a separate posting fee. Marketplace fees, eligibility requirements, and rules may still apply.
Does ArkaScan support teams?
ArkaScan does not currently provide shared team roles. Keep account credentials private and do not share logins.
Do background removal credits stack?
Separately purchased add-on credits do not expire. Included monthly credits reset with the applicable plan cycle.
When can I buy another background credit pack?
On an eligible Pro or Premium plan, you can hold one active Basic pack and one active Custom Color Background pack. You can buy another pack in a category after that category's purchased balance reaches zero.
Can I re-run background removal?
Yes — each new look requires 1 credit. Each product may have one hero image.
Where do I manage or restore a subscription?
Purchases are managed through the checkout used for the original purchase. In the iPhone and Android apps, any available store price is shown in your local currency before approval; use Account > Pricing & Credits to restore eligible store purchases or open your store subscription settings.
How does ArkaScan support work?
Pro and Premium users can receive automated ArkaBot replies after allowing support processing. Free-plan requests enter the human support queue; general human response times are usually 48–72 hours.
Contact Support
ArkaBot and human support
Pro and Premium users can receive automated ArkaBot replies after allowing support processing. Free-plan requests enter the human support queue; general human response times are usually 48–72 hours.
Email Support
- Support: support@arkascan.com
- Billing: support@arkascan.com