Your captures, protected.

This Privacy Policy explains how ArkaScan ("we", "us", "our") handles information when you use our mobile and web scanning experiences, related services, and analytics tools (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Account information: email address and authentication identifiers needed to create and access your account. If you choose to sign in with Google, we receive your Google account email and a unique identifier, and may receive basic profile information you authorize Google to share.

Operational captures: images, barcodes, and other visual uploads that you submit during a scan session.

Derived metadata: system-generated tags, annotations, quality scores, device identifiers, timestamps, and network status that describe each capture.

Usage and diagnostics: aggregated event metrics, performance telemetry, and error logs generated by in-app interactions, feature usage, and workflow outcomes.

Billing and purchase metadata: subscription tier, plan interval, usage quotas, and payment-related identifiers (for example, Stripe customer/subscription IDs or invoice IDs) needed to process purchases and provide entitlements. We do not store full payment card numbers; payments are handled by our payment processors.

Support communications: messages and contact details you provide when you reach out for support.

We do not require sensitive personal information (such as government IDs). Please avoid uploading such content; if it is inadvertently provided (for example inside an image), we may delete or de-identify it when detected.

Provide and operate the Services, including account creation, authentication, and enforcing plan limits and entitlements.

Maintain and improve product quality, including training and tuning recognition models, benchmarking detection accuracy, and reducing error rates.

Monitor system performance, debug issues, and ensure the Services remain reliable and secure.

Process payments and manage subscriptions and add-ons, including renewals, cancellations, receipts, and entitlement fulfillment.

Provide customer support and respond to your requests.

Develop analytics insights for internal roadmap planning, feature prioritization, and service optimization.

Comply with applicable laws, enforce our Terms of Service, and protect the rights, safety, and integrity of our users and the Services.

We do not sell your captured images or scan metadata.

We share information with service providers who help us operate the Services (for example, hosting/storage, authentication, analytics, and billing/payment processing). These providers are authorized to process data only on our instructions and subject to contractual confidentiality and security obligations.

If you enable third-party integrations, we may share data with those services at your direction to provide the integration.

We may share information when required to respond to legal requests, enforce our agreements, or protect ArkaScan, our users, or the public.

We retain information only as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements.

We implement layered retention schedules that minimize the duration of raw image storage while preserving aggregated metrics needed for longitudinal analytics.

If you delete your account, we will delete or de-identify your User Content and associated scan data within up to 30 days in normal cases. Some information may be retained longer where required by law or for legitimate business purposes (for example, billing records, fraud prevention, and security logs), and some data may persist for a limited time in backups.

We employ administrative, technical, and physical safeguards—including encryption in transit and at rest, role-based access controls, and continuous monitoring—to protect information processed by the Services.

Despite these measures, no system can be guaranteed to be 100% secure. You acknowledge that you provide operational captures at your own risk.

You can manage capture behavior through in-app settings, including options to delete stored sessions or limit future uploads.

If you believe personal information has been captured inadvertently, contact us using the details below and we will review, restrict, or delete the relevant data consistent with applicable law.

We may process and store information on servers located in the United States or other jurisdictions. When information is transferred across borders, we apply safeguards designed to ensure the data remains protected in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice through the Services or by other reasonable means and update the "Last Updated" date below.

Your continued use of the Services after an update constitutes acceptance of the revised policy.

Questions or concerns regarding this Privacy Policy or our data practices can be directed to support@arkascan.com.